NAVIGATING YOUR CUSTOMER EXPERIENCE DURING COVID-19

By Ashley Matten of CollabVA

 March 30, 2020

Below is a shortlist of ways you can continue to provide world-class customer service during this world-shaking epidemic.

 

1. Establish Ways For Your Customers To Connect Digitally.

Allowing your community to communicate with you digitally is a great way to ensure their questions are being addressed and they feel supported. You can establish communication via social media, websites, and text messaging.

 

2. Explore Outsourcing Daily Tasks.

Find a Virtual Firm or company that can manage daily tasks such as email management, customer phone calls, data entry and more. This will allow you to keep your business running, and stay ahead of those tasks that have potential to fall behind due to not being physically in the office. Your customers are greatly impacted when the business falls behind.

3. Keep Your Customers Informed.

Communicating regularly with your customers regarding the status of your business will allow you to keep any concerns at bay. Consumers want to feel that the brands they are loyal to care about their well-being. Sending out email updates or updates on social media will allow your customers to stay informed and feel connected with the brand.

Have you updated your current customers on the status of your business since the coronavirus epidemic?

 

World-class customer service during a time like this is EXTREMELY important for building retention and nourishing relationships. If you have a business that sells a product or provides a service that requires you to physically contact your customers, we have a gift for you!

  

Click here to access our FREE COVID-19 Customer Email Template.

 

Image by hannah grace

© 2020 Black DMV Magazine | Fredericksburg, Virginia | info@vabbd.com

Designed by NIRAY LLC

Black DMV Magazine.png